Simon Passmore

Background

About Simon Passmore

Bridging Business Strategy, Technology Delivery and Client Success | Senior Leader in Managed Services | Transforming Global Operations I’m a senior executive with a rare blend of business acumen, strong technology foundations, and a proven ability to lead global teams across complex client landscapes. As Global Senior Director of Service Delivery Management at Ensono, I operate at the intersection of client value, delivery excellence, and innovation, driving measurable outcomes across some of the world’s most demanding enterprise accounts. I lead a high-performing global team of Service Delivery Managers across the US, UK, Poland and India, overseeing services spanning multi-cloud (AWS, Azure, GCP), infrastructure (including private cloud), and digital platforms. I strongly believe people are the differentiator in our space, developing inclusive, empowered, performance-driven teams is central to my leadership ethos and directly contributes to our clients’ success. Core strengths include: Executive-level client engagement, acting as strategic partner and escalation lead for high-value accounts Building and scaling service models aligned to client segmentation, maturity, and strategic value Leading complex change across post-M&A integration, team realignment, and operating model evolution Technologically fluent, connecting C-level strategy with delivery execution and credibility at all levels Took CSAT scores from 40% to 85% within 12 months by driving proactive engagement, service optimisation, and operational excellence 🤝 Reduced senior client escalations and improved executive satisfaction through tailored overlay roles and engagement frameworks Operationalised a four-tier client engagement model, aligning teams and investment to business opportunity Increased employee engagement scores across all associate metrics within six months through strong visibility, support, and structured development Recognised by SVP-level leadership for leading client voice strategies and targeted improvement programmes My leadership is rooted in curiosity, structure, and accountability. I simplify complexity, align cross-functional teams, and focus relentlessly on value realisation, growth, and client-centricity. Open to VP and executive-level roles where I can shape strategy, transform delivery, and drive long-term growth through people and technology. Let’s connect if you’re seeking a commercially-minded, people-first technology leader who delivers at scale, with clients at the heart.