Simon Raymont
3rd Line Support Engineer at Optimising It B Corp
Based in Exeter, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Exeter
Industry
IT Services and IT Consulting
Company size
31
Contact information
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s•••••••@optimisingit.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Simon Raymont
Dynamic and results-driven IT professional with extensive experience in UK-based Managed Service Provider (MSP) environments and specialized expertise in Microsoft Azure Administrator Associate (AZ-104) certification, focusing on Azure Virtual Desktop deployment and management (AZ-140). Passionate about leveraging cutting-edge technology, including Azure cloud solutions, to drive business growth, streamline operations, and deliver innovative IT solutions. Skilled in bridging technical and business perspectives to foster collaboration and achieve strategic objectives. Proven track record in designing and implementing tailored IT systems, optimizing operational efficiency, and enhancing organizational security posture. High-level expertise in ITIL-aligned practices, ensuring effective change management across hybrid IT infrastructures, including physical, virtual, and cloud environments (Azure, VMware, Hyper-V). Extensive background in end-user support, system administration, and project management, with a strong focus on delivering high-quality outcomes within fast-paced, ticket-driven service desk environments. Proficiency in leading CRM/ITSM platforms such as Halo, ManageEngine, ServiceNow, and Microsoft Dynamics to drive service excellence, complemented by advanced Azure administration skills for scalable cloud infrastructure. Highly skilled in supporting and managing diverse technology ecosystems, including Microsoft 365, Active Directory, and Azure Virtual Desktop environments, alongside Google Workspace and Apple ecosystems. Advanced scripting capabilities in PowerShell and Bash to automate processes, optimize system performance, and enhance AVD configurations. Adept at troubleshooting complex technical issues, implementing scalable Azure-based solutions, and ensuring seamless integration across multi-platform environments. Committed to knowledge-sharing and mentorship, with a strong focus on fostering team growth and continuous professional development. A lifelong learner who stays ahead of industry trends, particularly in Azure cloud technologies, to deliver forward-thinking IT strategies.
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