Simon Rodaway
Business Operations Leader at Dun & Bradstreet
Based in Westminster, United Kingdom
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Seniority
Director
Department
Operations
Location
Westminster
Industry
Information Services
Company size
5.9K
Contact information
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s•••••••@dnb.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Simon Rodaway
Building a culture of 'compliance' throughout our business operations teams. I am a results-orientated & goal-directed Business Operations Leader, a passionate Champion of Compliance, and a vocal advocate for customer-centricity. I possess broad & deep Business Operations experience & Customer Experience/Customer Service expertise (B2B & B2C) gained from leading BusOps/CX/CS 'improvement & change' within a wide range of industries, sectors & across multiple geographies. With a proven track record of successfully architecting & implementing strategic & operational business-led change which delivers positive improvements to NPS and other key CX/CS metrics. I do this by designing & leading Business Ops/CX/CS change programs which deliver the business-change goals sought whilst creating the desire, motivation & conditions required for sustained success. My specialities include: — Business Operations Leadership & change program design/execution — CX Leadership, Strategy Development & Implementation — Directing/Leadership of Customer Support Centres — Strategic Change-Program Leadership / Management — Organisation Development / Culture Change — Employee Engagement Some of the views expressed, articles posted & opinions shared are my own.
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