Simon Rustom

Background

About Simon Rustom

We set up CCL as an independent management consultancy 20 years ago. Our aim is to deliver a personalised and effective service for our clients that adds value and makes a lasting positive difference. We pride ourselves on adapting to our clients needs and combine thought-leading subject knowledge with a real understanding of people and what it takes to bring about transformational change. Whether we're helping to design your multi-channel strategy, target operating model, transforming the performance of your contact centres or just fixing operational problems - our focus is on results. We provide and end to end service, from customer strategy to operational change. Our approach is pragmatic and engaging. We get to the heart of what’s needed quickly and add value from the first day. For any customer management solution to last, it must embrace changes to people and processes as well as technology. Our team is skilled in all three areas, living and breathing a balanced and integrated approach and our specialists include the UK’s most experienced practitioners in our field. I also provide Executive Coaching for a number of clients and am a member of the Association for Coaching (AC). For a free consultation to discuss your vision, objectives or just your current issues - give me a call now on 07808 588573.