Simon Williams
Knowledge Manager at Parentpay Group
Based in Liverpool, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
Liverpool
Industry
Education
Company size
815
Contact information
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s•••••••@parentpaygroup.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Simon Williams
I design and scale AI-powered knowledge systems that reduce operational costs, improve customer experience, and enable organisations to deliver self-service at scale. Currently leading knowledge and content operations across enterprise platforms including ServiceNow, Zendesk, and SharePoint, managing structured knowledge assets supporting over 1 million annual users. I specialise in transforming fragmented, legacy content into structured, reusable, and AI-ready systems that improve efficiency, accessibility, and scalability. Key impact areas: • Reduced content duplication by 15% and outdated content by 30% through platform consolidation • Implemented AI-assisted workflows to scale content transformation and improve maintainability • Designed knowledge architectures aligned to ISO30401, enabling decentralised ownership and governance I’m particularly interested in roles focused on AI-driven knowledge systems, content automation, and digital transformation where I can drive measurable business impact.
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