Simon Yeo

Background

About Simon Yeo

Simon is an experienced and successful sales executive, delivering successful business transformation projects to mid to large size enterprise businesses. Simon’s role is both account management and business development. Simon is a hardworking, self-motivated individual who works well under pressure and in a collaborative environment. He has proven record in overachieving on company expectations and KPI’s. With a strong customer service background he successfully manages outcomes between customer, vendor and integrator.Simon’s current role as an account executive in Salesforce Service Cloud business focuses on relationship management, lead generation and requirements gathering, solution selling, project delivery and ongoing support.Simon experience spans across a wide range of solutions and vendors- System of Engagement (CRM suite including; web portals, marketing, sales, service and analytics)- Contact Centre (voice, email, SMS, fax, chat, social media routing)- Speech applications and & self-service (IVR/Voice Portal)- Workforce Optimisation (WFO) – call recording, quality monitoring, analytics, workforce management, feedback/surveys- Outbound (preview & predictive dialers)- Unified Communications (IP telephony, messaging and presence applications)- Integration into ERP, CRM and Financial systems- PCI-DSS (Payment Card Industry) compliance- Audiovisual (video conferencing)