Simon Yun

Background

About Simon Yun

Hello World! I’m a Cloud & Software Engineer with a strong foundation in full-stack development, cloud infrastructure, and technical support engineering. I thrive at the intersection of software development and IT operations, bringing hands-on expertise in troubleshooting, system integration, and customer-centric problem solving. Technical Skillset • Programming & Development: JavaScript (Node.js, React.js), HTML/CSS • Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, CI/CD (GitHub Actions, Cloud Build/Deploy) • Database & Data Flow: SQL (Oracle, PostgreSQL), ETL troubleshooting • ITSM & Support: ITIL practices, SLA management, proactive issue resolution Professional Highlights • Implemented SSO authentication and role-based authorization, strengthening secure access across internal and external systems. • Delivered expert technical support & incident resolution, achieving >90% resolution rate on complex multi-system issues. • Led system integration & UAT testing to ensure seamless component interoperability and smooth data flows. • Created process documentation & monitoring workflows, improving service reliability and reducing MTTR. • Partnered with cross-functional teams to capture requirements, align stakeholders, and deliver scalable technical solutions. • Executed advanced SQL analysis and Oracle database management, optimizing data pipelines with SQL + JavaScript. What I Bring • A hybrid profile: part developer, part support engineer, part cloud technologist. • Strong analytical skills to solve complex system issues under pressure. • A customer-first mindset that ensures technical excellence translates into real-world impact. • Bilingual proficiency (English & Korean) enabling effective global collaboration. I’m passionate about roles where I can combine software engineering, cloud technologies, and technical solution development to drive reliability, scalability, and great user experiences.