Simona Prencipe

Background

About Simona Prencipe

Project Management and Customer Experience are my core interests and making customers happy is my main goal. I built my career working across countries and different business units, such as Strategic Marketing, Customer Service, Sales, CRM, and Operations. I easily fit in fast-paced environments and cross-functional teams. I am specialized in enhancing customer satisfaction and retention through data, research, and project management. I am an excellent communicator, organized, and reliable, I exercise a calculated and methodical approach to problem-solving, demonstrating a data-driven mindset and strategic thinking skills. Expert in: customer satisfaction; data analysis; data cleaning; data visualization; effective presentations; insights; market research; qualitative/quantitative analysis; strategy & planning; project management; performance metrics; stakeholder management; strategic thinking; customer retention; customer experience; data-driven decision making; customer success management; account management. Italian, fluent in English, Spanish, and Portuguese. E-mail: simonaprencipe@gmail.it