Simone Abel

Background

About Simone Abel

Veteran client engagement lead with 20 years experience designing digital products, services and strategic roadmaps across a broad and diverse range of industries and projects. Proven experience innovating operations and productivity processes through digital business and service delivery transformation. I consult with clients across industries of all kinds to effectively research, strategize, design and plan effective digital solutions to content and service problems. I provide senior leadership to marketing, finance and technology teams to vision creative product and service solutions, support change management, manage risk in technology projects, and educate people. I'm a 20 year long champion of user-centric, content-first, and accessible experience design. A mature cross-functionalist, I bring deep experience in web development, digital business analysis, CX/UX design and functional specifications development. I have overseen production and development of robust design systems, product and platform solutions (both open source and.NET), quality assurance processes, and inclusive design teams. Digital transformation and change management skills include business process re-engineering, technology procurement analysis (infrastructure, business applications, customer digital channels), and strategic digital roadmaps. Technology business consulting skills include market research, solution architecture and ecosystem design, and total cost of ownership / budget forecasting. Areas of expertise: Strategic planning and delivery (Product, Sales, Strategy): End-to-end digital experience planning, audits, requirements, specifications, financials; project governance and product management (certified scrum master) Technology (Products, Platforms, IT Infrastructure): CMS, CRM, AMS, LMS, e-commerce, API integrations, responsive web applications, custom software, managed services, business process (re)engineering, technology procurement, digital transformation roadmaps Industries: Government, human / social services, healthcare, automotive, energy, professional associations, arts / culture, education, manufacturing, insurance / banking