Simone Fonteneau
Customer Service Manager at Ancestral Supplements
Based in Houston, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Houston
Industry
Wellness and Fitness Services
Company size
20
Contact information
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s•••••••@ancestralsupplements.com
Phone
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Background
About Simone Fonteneau
Results-oriented professional with 18 years of customer-facing and leadership expertise. Proven track record in strategic leadership, driving exceptional customer experiences at scale in high-volume settings. Recognized for leading high-performing teams, defining success metrics, and achieving operational excellence. Collaborative and adept at cross-functional cooperation, leveraging strong quantitative skills for effective problem-solving and execution. Experienced in implementing technology roadmaps, integrating AI, and optimizing CRM and workforce management tools. Passionate about enhancing the customer journey, achieving ambitious goals, and empowering teams for consistent 5-star customer experiences. Transferable Skills & Experience: Scaled Customer Support Teams Customer Service Operations Customer Service Journey Building High-Functioning Teams Performance Management & KPI Strategic Use of BPO Firms Staffing & Capacity Planning Efficient CRM Utilization Quantitative Decision-Making Data-Driven Problem-Solving Strategic Leadership with Tactical Execution
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