Simone Olivo
Chief Operating Officer - Board Member at Cx Services
Based in Biatorbágy, Hungary
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Seniority
C-Team
Department
General Business & Management
Location
Biatorbágy
Industry
Outsourcing and Offshoring Consulting
Company size
5
Contact information
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s•••••••@cxservices.eu
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Background
About Simone Olivo
Global International Executive with + 20 years of experience in BPO and SSC industry, with proven track record in managing large -scale operations in regional market scenarios. Extensive experience in leading and developing large multicultural teams (+ employees) within complex, matrix organizations. Knows how to streamline processes and optimize employee strengths, targeting operational efficiency and cost reduction. Thrive in VUCA type of environments, has the ability to strategize at all levels, identify improvements that enhance the business Area of expertise Operations - Strategic Planning & Execution - Performance Transformation -Process designing & Implementation - Continuous Improvement (COPC, ITIL & Six Sigma)- Customer Satisfaction & Retention - Project Management- Vendor Relationship- Account Management- Leadership Development- Employee Life Cycle mapping & Implementation.
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