Simone Santiago

Background

About Simone Santiago

I am an exceptionally driven, passionate, and accomplished bilingual customer service professional with nearly a decade of experience in customer, client, and consumer satisfaction. I demonstrate a variety of skills including knowledge and application of quality control processes, team leadership, team collaboration, strong situational and analytical skills, meticulous attention to detail, and an innate ability to multitask and prioritize. My ability to liaise with consumers, clients, industry partners, and managers has been demonstrated in a variety of capacities, resulting in promotions leading to increased responsibilities. My reassuring and diplomatic manners have proven to be qualities necessary to achieve organizationally mandated objectives and results.I am proficient in developing, implementing, and following policies and procedures necessary to achieve seamless organizational objectives, including attaining 100% customer satisfaction ratings. I am skilled at initiating, planning, executing, communicating, monitoring, a subject-matter expert, and on following up on customer relations matters. Furthermore, I am qualified to manage the efforts of team groups, serve as a spokesperson, enforce company-mandated policies, and I am familiar with a variety of computer-related software applications, including Windows and Mac software applications, operational systems, and hardware knowledge and proficiency, in addition, to quickly grasping proprietary software applications.