Simone Spellmeier
Service Desk Front Line Coordinator at Tech Mahindra
Based in Rio Grande do Sul, Brazil
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Seniority
Staff
Department
Information Technology
Location
Rio Grande do Sul
Industry
IT Services and IT Consulting
Company size
151K
Contact information
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s•••••••@techmahindra.com
Phone
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Background
About Simone Spellmeier
Support and coordination of German support team in Brazil. Manage daily service desk operations, ensuring timely ticket resolution and customer satisfaction. Management of organizational processes and internal procedure. Knowledge of SAP and BLING management systems. Intercultural understanding, proactivity and teamwork based on dialogue and exchange. Over ten years' experience as a bilingual executive secretary, assisting commercial managers and technical staff. Experience in administrative routines, assisting national and international clients, planning and executing fairs, meetings and events for clients, coordinating suppliers and controlling expenses.
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