Simran Kohli

Background

About Simran Kohli

Enhancing and building desired initiatives in time and at an appropriate cost internally to the department and overall to the organization 2. Improve and maintain overall efficiency of the VOC & compliance team 3. Support and maintain Quality (VOC & Compliance ) service levels all times. Establish and track metrics as a process to evaluate and communicate results to the business. Standardize operations to drive excellence 6. Building and grooming business-related skills (Domain Expertise) for desired ROI 7.Ability to link responsibilities with the business approach and priorities 8.Good people management skills and ability to deliver through people 9. Leading, motivating, and coaching a team of associates, managers and quality analysts in delivering a superior customer experience through excellent service quality as expected by client 10.Executing performance management measures as necessary, encourage team spirit, communicate a vision and encourage innovation 11. Would be required to exhibit flexibility and adaptability to meet business requirements 12. Presenting the Weekly, monthly or quarterly business results to the clients