Simran Ukey
Knowledge Base Associate at Simprosys HR
Based in Ahmedabad, India
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Seniority
Staff
Department
Other
Location
Ahmedabad
Industry
Technology, Information and Media
Company size
51-200
Contact information
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s•••••••@simprosys.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Simran Ukey
Simran Ukey is a dedicated technical writer and customer support professional with over 4 years of experience in the e-commerce SaaS industry. Currently a Knowledge Base Associate at Simprosys Infomedia, she specializes in creating clear, comprehensive technical documentation and training materials for web-based applications. Previously worked as a Technical Support Representative, handling live chat and email support for merchants, resolving complex queries, and ensuring customer satisfaction. She possesses strong skills in technical writing, troubleshooting, and collaboration with subject matter experts. Proficient in Microsoft Office, Google Docs, and basic coding, Simran is also multilingual, with ongoing learning in French. Her background includes a Bachelor’s in Information Technology.Highlights:1. Over 4 years of combined experience in technical writing and customer support.2. Expertise in analyzing, drafting, and maintaining technical content for SaaS products.3. Strong interpersonal skills and ability to work with developers and SMEs.4. Proven track record in delivering clear, comprehensive user documentation and training materials
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