Simran Verma

Background

About Simran Verma

Currently working as a Policy Management Analyst at AXA XL, a division of AXA • Directly support AXA XL underwriters / DAMs in Policy administration • Support issuance of policy documents for the insured • In case of policy non-renewals, send out the conditional / non-renewal policy documents • Issue endorsements in case of any mid-term changes during the policy period • Generate policy numbers for the insured • Renew or decline policies as per the instructions from the underwriters. Have 1.9 years of experience as a Fraud Analyst at NATWEST GROUPS(RBS) Reduce customer and bank losses from fraud, disputes and scams. Collecting and analyzing the required information from the customers and businesses. Liaising with customers and businesses to accurately collect information in order to solve their queries Optimize through effective AOM management. All incoming remittances to be accurately processed within SLA. Monitor our automated fraud screening application. Reduce pay aways and errors resulting in loss. Reviewing all merchant responses and cross check for a valid response. Reduce complaints significantly by improving quality and customer experience. We look to reclaim funds for customers where they may have a dispute with a retailer and to reclaim the funds on their behalf following the VISA screen rules. Constantly communicate fraud trends, share best practices and ideas with peers and Managed Service leadership. Be professionally persistent and a contributor to client success. Independently resolve problems that require in depth investigation or research. Carrying out validation, such as quality checking, of client’