Simranjeet Singh
Training and Quality Manager at Rupeeredee
Based in Delhi, India
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Seniority
Manager
Department
Human Resources
Location
Delhi
Industry
Financial Services
Company size
109
Contact information
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s•••••••@rupeeredee.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Simranjeet Singh
Having 10+ of experience in the BPO industry. Worked with multiple Line of business & Domain(Banking, Travel & Healthcare). Handled Customer service and Sales, collection & Verification department. Design the Quality Dashboards(Weekly & Monthly).*Analysing the result and finding the performance bottlenecks.*Prepare the check list and analysis(RCA & ACPT Analysis).*Work in the Zero defects, reaction before the defects, support documentation. To improve the detection, to make sensible to the people about quality.*Providing the necessary tuning and recommendation *Handle client visit and reviews.*Manage the calibration calls.*Share the process insights with management.*Work on company compliance policy.
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