Simrat Vats

Background

About Simrat Vats

Management executive with 20 years of rich experience in hospital operations including expertise in building and strengthening customer oriented processes, grievance handling and conflict management. • Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, developing action plans, and lead team to meet targeted goals. • Effective leader, communicator and relationship-builder who gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit ensuring superior outcomes. Other Professional achievements: • Appointed as Cultural ambassador for the hospital. • Privileged executive for aligning and preparing the senior leadership for various audits including JCI and NABH regarding fundamental of service excellence and patient satisfaction. • Significant reduction in financial pendency in IPD. • Preparation and implementation of SOPs for patient welfare department function for the organization. • Nominated as Regional Champion for patient welfare department for North Region. • Implementation of Fortis Operating System (FOS) in Preventive Health Check and Out Patient Department. • Appointed Black belt coordinator • Worked intensively on the development and implementation of Patient delight management system(Feedback capturing and analysis tool) • Preparation and execution of SOP’s for handling death (Code Angel) and LAMA cases. •Received numerous praises from patients for displaying empathy, providing support, and offering assistance.