Sinosh Jose

Background

About Sinosh Jose

As a Network Operations Manager at Cerence I bring 15+ years of experience in the IT industry with a focus on customer success management customer support customer retention and network operations center (NOC) transition and setup. My mission is to provide excellent customer service and operational excellence to our clients while leading and developing high-performing teams of engineers and analysts. I have a proven track record of successfully managing NOCs including transitions and setups in Pune India. I specialize in designing specific escalation processes for detected faults and intrusion attempts defining response hierarchies to promote optimal outcomes. I also excel at managing customer escalations ensuring that complaints are resolved and prioritizing customer satisfaction and loyalty. Furthermore I collaborate with cross-functional teams to enhance customer experience and retention and to identify organic growth opportunities within our existing customer base. I'm passionate about learning new technologies and skills and I'm always looking for new challenges and opportunities in the IT industry.