Sinu Kumar Divakaran

Background

About Sinu Kumar Divakaran

Competent and result oriented professional with experience across IT help desk, Service Delivery, SLA Management, Service Center Management, Technical Support, Incident/ Problem Management, ITIL Infrastructure Management, Client Communication, Escalations Management, Vendor Management, Quality Assurance and Team Management. Proven ability in defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated customer service. Skilled in conducting internal process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. Proven acumen in ITIL processes and providing Service Delivery Solutions and implementing the Service Delivery Process covering Service Level Agreement, Resolution Process, Knowledge Management and Procedures & Service Standards for Operational Excellence and generating value propositions for the customers. Proficient in implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs. Well versed in facilitating Project Management activities like planning, executing and monitoring also controlled the project execution. Proven ability in providing thought leadership in overall project management, project planning, budgeting, resources deployment & utilization and risk identification & mitigation. Possess invaluable experience in interfacing with diversified and global client base, cross functional & cross geographical teams, multicultural people, languages and varied culture & customers across.