Sipos Norbert
Major Incident Manager at Genpact
Based in Zalău, Romania
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Seniority
Manager
Department
Operations
Location
Zalău
Industry
Business Consulting and Services
Company size
139K
Contact information
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s•••••••@genpact.com
Phone
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Background
About Sipos Norbert
Experienced Incident Manager with a strong focus on IT service continuity, proactive incident handling, and cross-team coordination. I specialize in managing complex, multi-scope incidents (P1–P4), ensuring timely escalations, stakeholder alignment, and structured follow-ups across various OpCos. Passionate about building efficient incident response frameworks, I also oversee operational reporting, PRB monitoring, and resolver accountability. I thrive in high-pressure environments where quick thinking, clear communication, and strong ownership make the difference. Currently part of a dynamic team within a global IT environment, I act as a liaison between technical teams, business stakeholders, and management to drive service restoration and process improvement.
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