Sk Afsar

Background

About Sk Afsar

I am a dedicated Service Desk Analyst with a strong background in service management, customer support, and digital marketing. With experience in incident management and a solid foundation in networking fundamentals, I excel at diagnosing and resolving complex issues while adhering to SLAs and ensuring client satisfaction. My career journey includes significant roles at BT Eserv India Pvt. Ltd, where I contributed to service delivery, incident resolution, and customer support for UK-based clients. My ability to communicate effectively with executives, stakeholders, and non-technical users has been key in delivering results in high-pressure situations. I am always seeking continuous improvement opportunities and have undergone training in ITIL V4, Lean Foundations, and Project Management. Additionally, I have expertise in tools such as BMC Remedy and ServiceNow, along with technical skills in routing, switching, and capacity management. To describe me as an individual I am very career oriented and focused on my goals and a hard working person with smart brains! I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.