Smit Mehta

Background

About Smit Mehta

Seasoned Business System Analyst with 14+ years of progressive experience leading enterprise-wide technology transformations, system migrations, and digital process enhancements across global travel, procurement, and service delivery landscapes. • Expertise in end-to-end business analysis lifecycle from high-level stakeholder engagement and impact assessment to crafting user stories, functional specifications (BRD, FRD), and test scenarios in fast-paced Agile/Scrum environments. • Instrumental in executing high-stakes migration programs, including the seamless HRG to GBT transition for the Government of Canada and key U.S. clients, ensuring zero business disruption and full regulatory alignment. • Known for orchestrating cross-functional collaboration among project managers, developers, QA teams, and business users, while managing scope, timelines, and system configurations to align with organizational priorities. • Proficient in leveraging leading tools such as JIRA, Confluence, SAP Concur, Compleat Insights, and GDS platforms (Sabre, Amadeus, Galileo) to drive operational intelligence, error resolution, and real-time reporting. • Showcased acumen in corporate travel systems, vendor negotiation, workflow automation, and enterprise service desk enhancement delivering scalable, sustainable, and client-centric solutions in B2B settings.