Smita Lahiri

Background

About Smita Lahiri

I am a passionate and dynamic working professional with an enriching career spanning over 20 years gaining experience in - • Learning & Development – TNA, Training Facilitations (Hybrid), Training Calendars, Process Improvements, Audits & Compliances, Stakeholder Management • Talent Development & Management, Learning Strategy & Solutions for Business Units • Excellence in Customer Service, Audits & Compliances, NPS, and Customer Grievance Redressals • 15 year experience as a Team Lead & Manager in the capacities of Cluster Head Service Operations, Branch Manager, Operations Head • Sales & Marketing, Revenue Generation • Branch Banking Operations & Audits • Compliance, Fraud Reporting, AML & KYC operations of Cluster branches in UP & Uttarakhand • Front Office Customer Service & Teller Counter involving Cross Sell I am currently a Learning Partner with Yes School of Banking and doing what I am absolutely passionate about - Helping people get better at what they do. Key strengths include: Training Strategy, Framework & Program Development | Talent Strategy | Virtual, Classroom & Web-based Training | Business Needs Analysis | Skill Gap Assessment | Training Program Metrics & Evaluation |Stakeholder Relationships | Vendor Management | When it comes to people, I am a strong believer in collaborative & accommodative leadership style and empowering people to take ownership of their positions and processes. I believe effective communication is key to leadership. I strive to create a positive and motivating environment that nurtures future leaders and high performers at all levels.