Smita Singh
Operations Manager at American Express
Based in India
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Seniority
Manager
Department
Operations
Location
India
Industry
Financial Services
Company size
82K
Contact information
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s•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Smita Singh
Results-driven professional with 14 years of experience in customer experience, sales transformation, and performance management. Adept at negotiation, problem-solving, and critical thinking, driving business growth and operational excellence. Proven expertise in leadership, people management, and time management, ensuring high-performing teams and seamless execution. Skilled in branding, marketing, and advanced product quality planning to enhance market positioning. Proficient in CRM management and escalations handling, optimizing customer journeys. A strategic thinker with a passion for product innovation and process improvement, delivering measurable business impact.
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