Smita Singh

Background

About Smita Singh

Having 18+ years of Telecom Domain experience in various roles of IT service Management, Focused on continuous Service improvement and RFT. Worked at onsite for almost 6 years for Client BT (British Telecom). My core skills includes Delivery Management, Project Management, Deployment Management (Functional & Non-Functional), Application Support, Incident/Problem management, Project/Release Management, Decision Making, People Management, Stakeholder Management and Risk Management. Managing complex and large-scale IT projects by leading cross- functional teams, implementing changes in technology, optimizing resources, excelling in service delivery. Large Migration/Up-gradation /transformations projects, consulting multi-site & multi-vendor and involving cross-cultural diverse teams of size 40+. Proficient in the PMP, Scrum Mater, Agile methodology & ITIL framework. Technical expertise includes Development and Support of Convergys – IRB (Infynis Rating & Billing). Experience in writing queries, procedures in Oracle SQL and PL/SQL and good knowledge of Unix. Self-motivated with natural leadership traits and excellent communication skills. Possessing valuable insights, keen analysis and team approach to implement best practices to achieve business excellence. Adept at working in high pressure environments. I am post graduate in Software Engineering, Birla Institute of Technology & Science (BITS Pilani), Jan 2004 – Dec 2007. Currently working as Delivery Manager in Ericsson