Smita Vyas

Background

About Smita Vyas

Experience: I am effective in communicating project scope, schedule & budget with both customers and contractors Developed and maintained a detailed project plan for each individual account.Ran ongoing internal program meetings, including weekly status check-ins.Provided program and project status reports to the project team and company.Organized and conducted weekly meetings with trade partners and other community leaders to plan for the upcoming week.Estimate and project managed implementations of tasks related on any projects.Managed an average of 4 projects monthly. Experience: I am technically competent and ITIL Certified IT professional with 5+ years’ demonstrated experience in Service Desk Management, Problem Management, Incident management, Customer service and IT Service Management. Currently, working as a Senior Service desk Analyst with Syntax, India. Excellence: I have proven expertise in ITIL process management, Service Management and Technical support management. In-depth Knowledge of incident response management and known for finding the root cause to provide permanent resolution of problems. Skilled in driving change, problem and incident to closure with effective technical resolutions. Personal Trait: I am adroit in guiding and providing training to the executive management team on planning and communication skills to increase productivity. Key accomplishments in working with Incident & change management and ensures all Incidents are managed effectively end to end within agreed SLA-Technical Competencies- Courses Done: TIL Certified, Hardware & Networking, MCITP Applications: Ms-Office (Office, Excel, Power Point,MS Project ) Operating Systems: Ms-Dos,WIN XP,VISTA,WIN 7,WIN 2008 server