Smitkumar Patel
Services Technician Coordinator at Insight
Based in Calgary, Canada
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Seniority
Staff
Department
Other
Location
Calgary
Industry
IT Services and IT Consulting
Company size
17K
Contact information
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s•••••••@insight.com
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Background
About Smitkumar Patel
IT Support Specialist with over four years of experience in technical support, networking, and IT service management. Proven expertise in hardware/software troubleshooting, LAN/WAN networking, cybersecurity, and remote support across diverse platforms, including Windows, macOS, and Linux. Adept at diagnosing complex network issues, optimizing performance, and enhancing customer satisfaction. Key achievements include: 95%+ first-attempt resolution rate, minimizing downtime and improving retention. Reduced service interruptions by 40% through remote diagnostics. Authored 16+ technical guides, increasing efficiency by 35%. Trained and mentored support teams, improving onboarding by 50%. Proficient in Active Directory, ITIL best practices, ticketing systems (ServiceNow, Zendesk), and automation (Python). Passionate about delivering seamless IT solutions, enhancing end-user experiences, and driving operational efficiency. Recognized for technical excellence, innovation, and leadership in IT support.
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