Verified recordOutsourcing and Offshoring Consulting

Sneh Dalal

Deputy Manager at Vfs Global

Based in New Delhi, India

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Seniority

Manager

Department

Operations

Location

New Delhi

Industry

Outsourcing and Offshoring Consulting

Company size

12K

Contact information

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s•••••••@vfsglobal.com

Phone

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+91 ••• •••• ••••

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Background

About Sneh Dalal

Experienced professional with 7+ years in visa operations, client experience, and sales across Schengen missions. Currently managing Iceland, Switzerland, and Biometrics Pan-India at VFS Global, leading a team of 35+ while coordinating operations across India, Abu Dhabi, Dubai, and Malaysia. My career journey spans managing Germany visa operations as Deputy Manager, handling Canada process sales, and driving revenue growth through VAS upselling, cross-selling, and premium lounge services. I have consistently exceeded targets, achieving 21% growth in Premium Lounge revenue and significantly expanding adoption of Visa at Your Doorstep (VAYD) services. I work closely with embassy stakeholders and AMT teams to ensure operational clarity, handle escalations, and strengthen embassy relationships. Beyond operations, I oversee Voice of Customer (VOC) reporting for Schengen missions, using Power BI and Advanced Excel to deliver insights and enhance service quality.

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