Sneha Kothari
India Market Lead - Customer Experience and Business Operations at Whatsapp
Based in Mumbai, India
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Seniority
Other
Department
Other
Location
Mumbai
Industry
Software Development
Company size
3.8K
Contact information
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s•••••••@whatsapp.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sneha Kothari
From setting up an entire customer experience program to managing customer sentiment and improving metrics such as NPS, CSAT and RR, I've handled everything else that falls in between. I have also extensively carried out deep dives and analyses and collaborated with stakeholders to provide solutions to customers' problems. With an experience of 8.5 years, I have worked for "dream" organizations, startups and have also embarked on an entrepreneurial journey. In a nutshell, my career is all about CX management, data analyses and insights, process improvement, operations and vendor management.
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