Sofia Fernandes
Third Party Ops Manager at Euronext
Based in Matosinhos, Portugal
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Seniority
Manager
Department
Operations
Location
Matosinhos
Industry
Financial Services
Company size
1.8K
Contact information
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s•••••••@euronext.com
Phone
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Background
About Sofia Fernandes
As a KYC Team Leader at FinTrU, I manage a team of 8 professionals, focusing on monitoring Key Performance Indicators (KPIs), generating activity reports, and handling escalations. I also serve as the primary point of contact for stakeholders, ensuring timely updates on portfolio status and entity refresh. My goal is to foster a culture of continuous improvement within my team, conducting regular appraisals, end-of-year reviews, and development plans. Additionally, I review controls and procedures to enhance efficiency and minimize risks. With over 5 years of experience in the financial sector, I have developed strong skills in customer success, financing, and presentations. I hold a Master's degree in Medical Anthropology from Universidade de Coimbra and a Graduation in Biology. I am passionate about applying my knowledge and expertise to drive positive outcomes in my role.
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