Sofia Frigerio

Background

About Sofia Frigerio

I am an experienced professional with a proven track record of success in sales analysis, process optimization, and team leadership. Throughout my career, I have demonstrated my ability to develop reports to track key metrics, execute customer segmentation models, and provide insights to leadership to optimize overall sales effectiveness. In addition, I have experience in project management and stakeholder engagement, with a focus on identifying and implementing opportunities to increase sales process efficiency and effectiveness. As a Merchant EMEA Team Leader at American Express, I was responsible for leading a team in charge of merchant servicing, driving process automation and optimization, and leading an innovation team workgroup that developed solutions for internal customers. I also have experience as a Global Capacity & Contact Management Project Analyst, collaborating with leadership to make operational recommendations for improvement, generating KPI reports, and creating and implementing inventory and case distribution strategies. In addition to my professional experience, I have a strong background in therapeutic services and companion work, where I served as an Institution Coordinator and Therapeutic Companion for Scholar Inclusion. I am passionate about continuous learning and development, and I am always looking forward to take on new challenges and opportunities