Sofia H. Sanchez
Cardholder Care Agent at Vancity
Based in Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Canada
Industry
Financial Services
Company size
2.5K
Contact information
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s•••••••@vancity.com
Phone
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Background
About Sofia H. Sanchez
Aspiring CDP | Passion for Social Services | Continuous Learner in the field | Leader and Follower My favorite quote that guides me in life:"Everything will be alright in the end, so if it's not alright, it's not the end." I have extensive experience dealing with various types of clientele in the past few years, from students to at-risk youth, prospective students, companies and immigrants. I have also volunteered in well-known non-profit organizations, such as S.U.C.C.E.S.S and The Canadian Red Cross. My passion lies in working with immigrants, visible minorities and marginalized groups of all ages, youth and adult alike; my main goal is to help them to be able to use the credentials they have back in their home country here in Canada and help them go back to their chosen fields. I take pride in helping clients achieve their academic, career, language and settlement goals. I would love to be given the opportunity to serve diverse clientele by offering them not only my HR and CDP knowledge but also the following: • Workshop and training preparation and facilitation and handling of constructive feedback • Strong community presence that will aid me in referring clients to the best community resources that will increase client confidence and increase client independence and self-reliance • Experience in information gathering, problem-solving and database management • Patience with questions, thoughts and inputs details, thoroughness, dependability and good judgement under pressure • Advanced proficiency in MS Outlook, Word, Excel and PowerPoint, use of social media platforms • Ability to plan and multi task; mature in decisions • Approachable and commitment to support co-workers and clients • My commitment to taking initiative to ensure the best interests of clients are met and meeting, if not exceeding, stakeholder expectations • Excellent time management skills • Creativity, innovation and ingenuity, a source of new and great ideas
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