Sofia Kiriukhina

Background

About Sofia Kiriukhina

Sofia is an accomplished technical Customer Success professional and strategic leader with a successful track record of driving revenue growth and exceeding customer expectations. For the past five years, she has been a founding member of Customer Success teams in seed stage and series A startups (Waldo - app testing automation, Madkudu - predictive ML analytics, Kpler - BI analytics), contributing to revenue growth through innovative strategies and exceptional relationship management. In her most recent experience as a founding member of the Waldo team, Sofia played a pivotal role in the company's successful acquisition by Tricentis. Prior to her last experience, Sofia's exceptional contributions were instrumental in securing MadKudu's successful $18M Series A funding round, driving the company's growth and expansion. Sofia is an experienced trilingual professional with a combined Bachelor's and Master's degree in Economics, and an additional double Master's degree in Economics & Psychology, specializing in econometrics, statistical analysis, and the neuroscience of financial decision-making.#professional Skilled in B2B SaaS, global project management, customer change management, CS Operations, technology adoption management, customer relationship management, strategic account management, customer retention and churn management, upselling and cross-selling, technical aptitude, communication and relationship building, analytical and data-driven approach, leadership and collaboration #personal 🤳 Passionate content creator sharing career and wellness tips 🥑 Certified nutritionist 🧘‍ Regular yoga practitioner and meditator