Sofia Maulita Rachma

Background

About Sofia Maulita Rachma

As a User Support Specialist at a leading Internet Publishing company in the Asia-Pacific region, I provide high-quality customer service and technical support to users across various platforms and channels. I leverage my strong communication, problem-solving, and organization skills to resolve issues, answer queries, and deliver solutions in a timely and efficient manner. Prior to joining the Internet Publishing industry, I gained valuable experience in project sourcing management for the telecommunication sector, and in administrative support and secretary for the hospitality sector. I successfully managed multiple outsourcing projects for ZTE Corporation, a global provider of telecommunication equipment and network solutions, coordinating with vendors, suppliers, and clients to ensure smooth and cost-effective operations. I also worked as a personal assistant to the vice president of H Sovereign Hotels Bali, a luxury hotel chain in Indonesia, where I performed various tasks such as company secretarial work, team building, and leadership. I hold a Bachelor's degree in Business/Corporate Communications and an Associate's degree in Executive Assistant/Executive Secretary from Tarakanita College and STIKS TARAKANITA, respectively.