Sofie Penn-Slater
Customer Education Lead at Channable
Based in Amsterdam, Netherlands
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Seniority
Manager
Department
Customer/Client Service
Location
Amsterdam
Industry
Software Development
Company size
287
Contact information
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s•••••••@channable.com
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Background
About Sofie Penn-Slater
With 8+ years in product marketing, content strategy, and SaaS customer education, I love the challenge of making complex products easy to learn. As Customer Education Team Lead at Channable, I create scalable (and maybe even fun) learning experiences that drive product adoption and customer success, including our Channacademy, Help Center, and in-app education. Prior to that, I headed up Product Education at Bird (formerly Messagebird), where I built our product documentation (https://docs.bird.com/applications) and academy from scratch. Ping me a message if you want to talk Technical Writing, Instructional Design, or just Customer Education in general!
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