Sofya Nembhard
Manager Client Services at Commonwealth Worldwide Executive Transportation
Based in Boston, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Boston
Industry
Truck Transportation
Company size
80
Contact information
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s•••••••@commonwealthlimo.com
Phone
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Background
About Sofya Nembhard
A hands-on leader, with 8+ years of experience building and maintaining relationships with core clientele. Key focus areas include coaching, training, team development, employee retention, and quality control. Accomplishments include reducing response time for VIP clientele by 60% and improving the performance of the client service team resulting in a 1 million dollar increase in revenue from VIP clients. Also implemented new quality control processes and programs resulting in a 20% reduction in service errors.
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