Soham Patel

Background

About Soham Patel

With over 12 years of diverse experience in operations and customer service, I’ve steadily grown from an Operations Executive to an Assistant Manager - Operations at Support Direct India Pvt Ltd. My journey reflects a strong commitment to growth, continuous improvement, and delivering results that matter. I specialize in data analysis, team leadership, process optimization, and operational reporting. At Support Direct, I lead a team, drive process improvements, and provide strategic insights to senior leadership (COO & CFO) to support data-backed decision-making. My expertise also includes conducting audits, managing budgeting and revenue reporting, overseeing SLA performance, and ensuring compliance with operational clauses and incentive structures. In my previous roles at Epicenter and Serco, I gained hands-on experience in quality control, team coaching, escalation management, and front-line customer service, giving me a 360° understanding of the operations landscape. Whether it’s improving systems, building strong teams, or aligning daily operations with long-term business goals, I lead with a problem-solving mindset and a passion for efficiency.