Sohila Fat

Background

About Sohila Fat

As an operations officer at Sympl, I manage and optimize the operational processes and workflows of the company, ensuring efficiency, quality, and customer satisfaction. I use CRM and Excel to track, analyze, and report on the performance and outcomes of various operations, such as sales, marketing, product development, and customer service. I have a bachelor of commerce degree in accounting from Cairo University, where I learned the fundamentals of financial management, auditing, taxation, and business law. I also have a strong background in customer service, having worked as a customer service specialist at Ezz-Elarab Automotive Group and a customer service advisor at Vodafone UK. I am skilled in handling and resolving customer complaints, inquiries, and feedback, using effective communication, empathy, and negotiation skills. I am a self-managed person who values teamwork, problem-solving, and continuous learning. I enjoy working with diverse and cross-functional teams, contributing to the success and growth of the organization. I am always eager to learn new skills and tools, and to apply them to improve the operational efficiency and quality of the company. I am motivated by challenges and opportunities to make a positive impact on the customers and the business.