Sohini Sinha
Process Re-engineering Customer Experience at Kotak Mahindra Bank
Based in Mumbai, India
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Seniority
Staff
Department
Other
Location
Mumbai
Industry
Banking
Company size
84K
Contact information
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s•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sohini Sinha
An incisive professional, passionate about customer service with 8.5 years experience spanning in customer escalations, customer experience, service quality, training in banking industry. Worked with leading banks like Axis Bank, Yes Bank, managed the quality health of over 100 officers spanning across grievance redressal channel, Virtual Relationship Manager channel, Sales channel in retail banking. Expertise in publishing dashboards, presentations and data management, Qualified In LSSGB and LSSBB.
Decision-makers
Other people at Kotak Mahindra Bank
- PNManager
Penumosi Naresh Babu
Senior Manager · General Business & Management
- PSManager
Pooja Sharma
Deputy Manager · Operations
- PRManager
Pradip Rana
Customer Service Manager · Operations
- PBManager
Pramod Bodade
Sales Manager · Sales & Business Development
- PKManager
Prem Kumar
Credit Manager · Finance & Accounting
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