Solomon Kleit

Background

About Solomon Kleit

Customer Experience Leader | Support Strategist | Knowledge ArchitectI’m a systems thinker with a passion for building support ecosystems that empower people—whether they’re customers, agents, or cross-functional teams. For over 20 years, I’ve held leadership positions in the customer operations at Bright MLS, a company I deeply admire for its innovation, integrity, and commitment to community. Bright continues to be more than an employer—it’s been a place where I’ve grown, led through change, and helped shape the future of real estate technology.My journey at Bright has included guiding support through mergers, platform transformations, and remote team expansion. I’ve authored knowledge bases, built Help Centers, and coached high-performing teams to deliver support that’s not just reactive—but proactive, inclusive, and aligned with business goals.What drives me? The intersection of empathy and efficiency. I believe great support is a product in itself—and when done right, it builds loyalty, reduces friction, and unlocks growth.