Somea Shahed

Background

About Somea Shahed

I lead strategic vision to future proof businesses and deliver transformations straddling people, data, technology and partnerships. My areas of focus include remote assisted and self-serve customer experience, operational excellence, fintech ecosystems, and financial innovation. TRANSFORMATION: Business model disruption to reinvent customer/employee experiences and operating model change to accelerate performance and agility. I bring a solid blend of technical mindset, fiscal discipline, and change expertise to build organizational capacity for sustained effort. DESIGN THINKING: Customer first staged disruption through fact based rapid testing, scaling, and engineering principles. STRATEGIC ADVISORY: Trusted advisor to senior management with deep knowledge of banking innovation and financial technology. Thought leader with a decisive leadership style breaking barriers through resilience, creative combustion, and credibility. DELIVERY: Large-scale multi-year programs to operationalize target operating models with agility in financial, construction, and social sector. OPERATIONAL EXCELLENCE: Revamp operating models to drive total value through productivity, technology and measurement rigor. Ran high performance contact center and back-office functions. I am passionate about talent empowerment, design, and food. Currently I sit on advisory board for TD's Management Associate Program, Women in Leadership Committee and volunteer for TRIEC. When not at work, I am either undertaking a DIY home improvement, making a bespoke dress, or perfecting recipes. Banking Experience: Financial Planning and Private Wealth Management, Small and Medium Business Banking, Deposits & Real Estate Secured Lending Product, Contact Centre and Operations, Enterprise Real Estate