Seniority
Director
Department
Customer/Client Service
Location
Sydney
Industry
Insurance
Company size
44K
Contact information
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s•••••••@metlife.com
Phone
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Background
About Sommer Green
An accomplished CX leader with a diverse professional background in media, events, FMCG, health and wellness, pharmaceutical and financial services. Over 10 years of experience in leading enterprise-wide CX projects from design to delivery, Voice of Customer development and integration, digital project management and data-driven business growth. A mentor for UX professionals and proficient in managing the incorporation of SaaS, highly capable of delivering global CX projects and test and learn initiatives with a strong creative flair and drive to thrive in dynamic environments. Passionate leader of leaders who strongly promotes positive culture and a diverse and inclusive environment for individuals in the workplace driving excellence and innovation. With extensive experience in managing hybrid teams across customer care optimisation, CRM, FMCG, omnichannel journey mapping, events, trade loyalty and B2B and consumer marketing.
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