Sonal Mane
Deputy Manager at Adp
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
Media Production
Company size
14
Contact information
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s•••••••@autodinamico.mx
Phone
5 credits+91 ••• •••• ••••
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Background
About Sonal Mane
13+ years’ cross functional experience in Operations, Client Servicing, Process Transition & Management in Energy & Utilities domain 6+ years’ experience in Blend process (Voice /Non Voice ) 5 years’ experience in Non Voice Experienced in dealing with multiple clients. Extensive knowledge of contact centre-voice/back office metrics and operations, ranging from workforce management to delivering on critical metrics Led successful change management implementations. Areas of Expertise: People Management, Change Management, Reporting tools (MS office), Workforce Management, Customer Service Training: Mid-Level Leadership Development Program (Conflict Management, Evolving Leader, EI in Customer Service, Whale Done, Train to Retain, Lean Awareness, Value Stream Mapping, etc.) FLM training program Situational Leadership Program Trained Six Sigma Yellow Belt
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