Sonali Kshirsagar

Background

About Sonali Kshirsagar

I am a Senior Manager of Quality Engineering with 20 years of experience leading high-performing global QA teams across SaaS, Cloud, GRC, and Security Operations. My career has been built on driving a quality-first culture that improves product reliability, accelerates release cycles, and ensures enterprise trust. At ServiceNow, I manage a 27-member global team across multiple business units, supporting a product line that scaled from $171M to $500M in revenue. I’ve introduced test automation and enabled quality gates, which reduced regression cycles by 60% and significantly improved release velocity. Beyond tools, I focus on hiring, mentoring, and developing talent, ensuring teams are empowered to deliver consistent business outcomes. My technical expertise spans cloud platforms (AWS, Azure, VMware), automation frameworks (Selenium, TestNG, REST), and CI/CD pipelines (Jenkins). I partner closely with Product, UX, DevOps, and Architecture teams to embed quality early in the lifecycle and ensure enterprise-grade compliance. What drives me is helping organizations deliver products that customers trust - by combining leadership, automation, and innovation. Whether it’s building new teams from scratch, introducing next-gen QA strategies, or guiding large-scale transformations, I thrive at the intersection of technology, process, and people leadership.