Sonam Dhera

Background

About Sonam Dhera

Senior D365 Functional Consultant A senior consultant with experience in Project Management, Project Coordination, Business Analysis. Highly experienced in creating user stories and translating and articulating technical requirements to the Microsoft dynamics Technical consultant Conducted end to end process review and recommended process optimization & improvement Key strengths are in identifying and documenting business processes, business rules, workflows, creating business requirements BRD, Project Scope statement, business Use Cases, Software Requirements Specifications (SRS), Functional Requirements Specification (FRS), Test scripts and Project Plans- D365 CRM Consultant Worked on CRs, workflow, BPF, Business rules, Solutions, Forms, Views, Products, Cases, SLA, Queue, KB articles, Products, Dashboard. Requirement gathering from clients for Projects/Demo and documenting it on FRD. CRM set up and implementation on Manufacturing, Bank, Oil & Gas industry. Support the development of test scenarios/scripts and coordinate client testing of developed solutions- D365 Consultant Started working as a Dynamics AX Consultant for 1 year. Familiar with Dynamics F&O Administration. Moved to MS CRM Consultant role and hands on experience on CRM installation, configuration, Customization, Sales, Service and Marketing. Troubleshooting on post implementation support and Hypercare phase. Worked directly with MS Product and FTEs on bugs.