Sonia Adamson

Background

About Sonia Adamson

As an Application Support Specialist with a strong foundation in enterprise systems and SaaS environments, I specialize in providing technical support, troubleshooting application issues, and optimizing system workflows to enhance business operations and user experience. With hands-on experience supporting platforms such as Sitetracker (Salesforce), Vista by Viewpoint ERP, HSI Donesafe, and Cherwell ITSM, I work closely with cross-functional teams to resolve system issues, implement process improvements, and deliver timely, effective solutions. I bring a solid background in application administration, system implementation, and data management including migrating historical data, conducting audits, and ensuring system integrity across platforms. In my current role, I collaborate with developers and stakeholders to streamline system integrations, test use cases, and deploy enhancements that improve system performance and reliability. Driven by a passion for service and operational efficiency, I focus on building scalable support processes, delivering clear documentation and training, and maintaining high levels of end-user satisfaction. My goal is to continuously support digital transformation and ensure seamless technology adoption within growing organizations.