Sonia Ceasar

Background

About Sonia Ceasar

Change Manager/certified PMP - Project Manager & Certified ITIL® v3 Expert, ITIL® v3 Foundations|Intermediate CSI| Intermediate RCV|Intermediate OSA|Intermediate PPO|Intermediate MALC, MBA/Technology Management• Posess ITIL Expert certification. Also possess ITIL® v3 Intermediate Lifecycle CSI, RCV, OSA, PPO, MALC Certificates• Project Manager acknowledged for proven track record of successfully and consistently: exceeding objectives, and optimizing customer service.• More than twenty-five years of demonstrated accomplishments in: Project management in support of Fortune Global 500 companies.• Skilled at building teams and leading by example. Foster open communications. Work well with customers, and manage time and resources well.• Acted as subject matter expert for Private IP to train employees overseas to support global transformation project.• Possesses a combination of analytical and negotiation skills• Highly skilled in problem-solving• Excellent verbal and written communication skills• Able to create schedules and meet deadlines, work well in teams. Strong attention to details, self-starter, highly motivated. • Ability to work in a fast paced, deadline oriented environment.• Proven talent developing and maintaining strong rapport with senior executives and decision makers, internally and externally, in support of optimal customer relations and attaining business objectives.• Accepted opportunities with increasing responsibilities in implementing new telecommunication products which added breadth and depth to my overall knowledge of Verizon Business and the Telecom industry.Specialties: Account ManagementBusiness AssuranceCustomer CareCustomer SatisfactionProfit AssuranceProject ManagementImplementationQuality AssuranceRevenue AssuranceRevenue RecoveryVendor ManagementRisk ManagementChange ManagementLifecycle ManagementCrossfunctional Team ManagementSenior LeadershipForecastingScheduling Management