Sonia Rodriguez

Background

About Sonia Rodriguez

Worked for a collection agency/call center collecting bad debt for several providers. Handled irate calls well and many times diffused them. Handled high volume of inbound & outbound calls. Worked with patient families in helping with establishing payment arrangements that were fair for both the company & consumers. Worked with attorneys to resolve the consumers debt (their clients). Prepared medical claims and submitted them to insurance companies for payment. Suggested debtors different options to help them resolve their debts. Used different skip tracing tools to locate debtors. Processed credit card and check payments by telephone. Suggested it on every call. Three out of my thirteen years with the agency, I worked for their clerical department as a receptionist where I answered high volume of calls, handled cash for walk-in payments, posted payments to accounts, prepared medical claims and submitted them to insurance companies for payment & scanned daily operations totals in their system and helped with preparing the daily deposit. I work well under pressure and am goal-orientated. Collections experienced and reached quota several times. I'm bilingual, speak fluent English & Spanish. I consider myself an approachable, friendly, helpful, professional, reliable, efficient, great listener, a team player and I am computer literate. Skills: Windows, Bilingual, Professional, Accurate, Efficient, Goal orientated, & Reliable.