Sonia Verma

Background

About Sonia Verma

Responsibilities as HR Manager Maintains organization staff by establishing a recruiting cycle, testing, and interviewing program; counseling candidate; conducting and analyzing exit interviews; recommending changes. Maintains the work structure by updating job requirements and job descriptions for all positions. Conducting job evaluations sessions. Assess training needs to apply and monitor training programs. Employee Life Cycle Processes. Performance Management System. Talent Management- Identification of high potentials; their development & mobility planning. Reward & Recognition Administration- Design and deliver organization’s R&R schemes. Employee relation & Employee Engagement. Responsiblities as Client Service. Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction. Balanced and created daily deposit reports for each client Managed all client communications, conflict resolution. Performed extensive telecommunications, data entry, and other detail-oriented tasks. Resolved customer service issues through quick and effective decision making that increase customer retention. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Build sustainable relationships of trust through open and interactive communication. Monitoring of the bid management in order to ensure it is aligned with the organization's requirements. Coordination of tender reviews and deadlines and adjust them to the frameworks given by the customers. Manage the tender submission through its entire life cycle. To edit text submissions made by other members of staff including more senior members of the team. To follow relevant procedures for Tender compilation, authorization and dispatch.